We are so confident that you will have a positive experience with BondMason, that if you are not 100% satisfied after your first 6 months with us, you can close your account and we will refund 100% of our fees to you. The BondMason No-Quibble Guarantee.
At BondMason, we’ve got everything in place to ensure you have the opportunity to earn attractive returns from Direct Lending, with the peace of mind of having a great team behind your investments.
From our hands-on experienced Investment Team who carefully filter lending opportunities from the best providers, to our Client Services team who are happy to chat through any questions you may have; all supported by our Technical and Operation Teams who are committed to ensuring everything runs smoothly.
Question relating to the Satisfaction Guarantee
Q. What do I do if I’m unhappy with my experience with BondMason?
A. Please let us know and speak to one of our team and we’ll be happy to discuss any concerns you may have. But if you just decided that you’ve changed your mind – that’s ok too.
Q: What are the terms and conditions?
A: If you’re not satisfied for any reason at the end of 6 months with BondMason, then you’re free to close your account in the following 3 months (before the end of your 9th month with us) and we’ll return any BondMason fees you have incurred.
Q. Is there a time limit on when I can close my account and ask for my fees to be refunded?
A. As a BondMason Client, you can withdraw your funds at any time*, but to request a fee refund due to being dissatisfied with the BondMason service, you’ll just need to inform us 6 months after your initial transfer of funds to your BondMason account. You have 3 months to do this, so you’ll need to tell us before the end of month 9.
Q. What if I deposit further funds during the initial 6 month period?
A. The Satisfaction Guarantee fee refund only applies to fees paid on your Initial Deposit amount.
Q. Can I reopen my account if I received a fee refund?
A. This is at the sole discretion of BondMason Group Ltd, but you should assume that if you have requested to close your account you will not be able reopen an account with BondMason.
Q How long will it take to close my account?
Liquidity is not guaranteed, but we aim to provide liquidity within 1-2 days. This is not a guarantee, and the average remaining term of Receivables available through the BondMason platform may be 6-9 months. Please see our full disclaimer and T&Cs.