Our Help Centre

Find the answers to your questions
Everything you need to know to get started
Deploying your money through BondMason is simple and straightforward.

Many of our clients choose to take an ‘invest and sit back’ approach. However, you may have some initial questions about your account or want to delve deeper into your individual investment activity. Our client guide gives you an overview of:

  • What you can expect in the first few weeks of opening your account
  • Useful answers to frequently asked questions
  • A guide to your personalised dashboard and keeping track of your investment portfolio
Download client guide
What is BondMason?

BondMason is the UK’s first direct lending service exclusively for investors. Starting with as little as £5,000; clients who have held their accounts for at least 12 months have achieved an average gross return in excess of 8.0% p.a. since April 2015.

In a just a few clicks, clients can purchase Receiviables (cash receipts) individually linked to underlying P2P loans and receiviables from approved P2P and Direct lending platforms.

Is there a minimum I can invest?

The minimum amount to open an account is £5,000.

What happens to my money, and how is it protected?

Your money is sent to a segregated client bank account held with Barclays. This money is ring-fenced from our own money.

From there, your money is used to purchase Receivables in accordance with your settings. Each Receivable is given a unique reference code in our transaction database; and these records are backed up in four different locations. You can see a summary of your investments on your dashboard at any time - and can choose to hold, liquidate or sell any or all of your holdings at any time.

Who is a typical BondMason client?

BondMason clients include individuals depositing from as little as £5,000; through to companies and institutions investing much more than this. We can't provide advice on your individual circumstances - please speak to your financial advisor for advice, to decide if BondMason may be suitable for you.

Sadly we can't accept any investors based in the US, or that are US taxpayers. But please contact us if you are based in the US, or a US taxpayer - as we may change this policy in the future

How can I set up an account?

Please go to the BondMason homepage, and click "Open your account".

You will be taken through a few steps to provide your contact details, set your deployment preferences and you're all done! It should take less than a few minutes to get going.

What is a Receivable?

A Receivable is a set of cash flows. Purchasing a receivable means that a buyer is able to access a set of cash flows from the seller of the Receivable.

For example: a seller may sell a Receivable for £100 on January 1st, which entitles the buyer to a cash flow of £108 on December 31st. This gives the buyer access to an 8% p.a. return.

How can I monitor my performance and portfolio?

Every client gets a personalised dashboard, with a summary of their investment performance, updated daily and containing high level detail on every underlying loan investment.

  • Loan investment detail includes:
  • Amount: the amount you have invested in that loan investment
  • Rate: the interest rate on that loan investment
  • Term: the remaining months for that loan
  • Borrower type: whether the loan has been made to a company (corporate), individual (consumer) or against an asset or property
  • Investment status: whether the loan is performing or in default
  • Loan reference: the reference number relating to the underlying loan
  • Receivable reference: the reference number relating to your portion of the underlying loan
How can I ask a question or contact BondMason?

Please feel free to contact us with any questions or comments at invest@bondmason.com. We pride ourselves on being contactable by clients, and will be delighted to answer any question you may have.

What is your complaints handling procedure?

Client satisfaction is our top priority at BondMason. Please contact us immediately if you have any concerns, questions or feedback: invest@bondmason.com We will be delighted to try and resolve these for you as soon as possible. Please note that we are not a financial advisor, so cannot provide any investment advice or guidance.

Find out more

There's lot of useful information on our Resource Hub about Direct Lending and how we enable clients to clients achieve gross returns of 8%+ p.a