We understand the importance of acting as a careful custodian of our clients' money - your money. We operate with a strict Code of Ethics when conducting our business activities, to ensure our clients' best interests are met.
The BondMason Code of Ethics
We are so confident that you will have a positive experience, that if for any reason, you are not 100% satisfied after your first 6 months with us, you can close your account* and we will refund 100% of our fees to you. The BondMason Satisfaction Guarantee.
We’ve got everything in place to ensure you have the opportunity to earn attractive returns from Direct Lending, with the peace of mind of having a great team behind your investments.
A. Please let us know and speak to one of our team and we’ll be happy to discuss any concerns you may have. But if you just decided that you’ve changed your mind – that’s ok too.
A: If you’re not satisfied for any reason at the end of 6 months with BondMason, then you’re free to close your account in the following 3 months (before the end of your 9th month with us) and we’ll return any BondMason fees you have incurred.
A. As a BondMason Client, you can withdraw your funds at any time*, but to request a fee refund due to being dissatisfied with the BondMason service, you’ll just need to inform us 6 months after your initial transfer of funds to your BondMason account. You have 3 months to do this, so you’ll need to tell us before the end of month 9.
* Liquidity is not guaranteed: we aim to provide liquidity within 7-14 days. This is not a guarantee. Please see our full disclaimer and T&Cs at www.bondmason.com
A. The Satisfaction Guarantee fee refund only applies to fees paid on your Initial Deposit amount.
A. This is at the sole discretion of BondMason Group Ltd, but you should assume that if you have requested to close your account you will not be able reopen an account with BondMason.